Organizations & Non-NDIS Interpreter Bookings

Terms & Conditions

My Gain will provide Auslan Interpreting Services as per the following:

Rates ex GST

Minimum Charge Policy

There is a minimum 2 hour charge on all face-to-face bookings.

There is a minimum 1.5 hour charge on all video remote interpreting (VRI) bookings.

Additional charges will be incremental every 30 minutes thereafter.

Workplace Health and Safety (WHS)

The welfare of an interpreter is in accordance with the national WHS standards whereby many settings of 2 hours or more, 2 interpreters must be employed to work in tandem to reduce physical and mental fatigue.  The required number of interpreters is determined on a case-by-case basis, considering the duration of the appointment, speed and content of the appointment, number of scheduled breaks, and the number of participants in the appointment. 

Remote Travel

Where an interpreter is over 100 kms from the appointment location, charges will be based upon the return travel time plus the minimum duration of the appointment at the hourly rates above.  The distance of an appointment is predetermined using Google Maps to calculate the distance and time taken to travel to and from the assignment.  This will be confirmed at the time of the booking.

Additional Expenses

Some bookings may require additional expenses such as car parking, flights and accommodation.  These costs will be negotiated in advance of the booking being confirmed.

Cancellation

Appointments cancelled within 24 hours of the start time will incur the full cost of the booking.  Appointments cancelled within 24-48 hours of the start time will incur 50% of the booking.

Failure to attend

If the client and/or professional do not arrive within 30 minutes of the scheduled start time, without any notification to My Gain, then the appointment is deemed cancelled and full cost of the booking will be incurred.

Unable to service

No fee is payable by the Organization for booking requests cancelled and agreed supports have not been provided by My Gain.