NDIS Clients Interpreter Bookings
My Gain will provide Auslan Interpreting Services as per the following:
Rates
Face-to-Face / Onsite Interpreting
- Mon to Fri - 8:00am to 6:00pm -
- $135.74 / hr
- Mon to Fri - 8:00am to 6:00pm (after hours) -
- $145.00 / hr
- Saturday -
- $155.00 / hr
- Sunday -
- $175.00 / hr
- Public Holiday -
- $175.00 / hr
These rates are subject to change according to the NDIS price guide.
Minimum Charge Policy
There is a minimum 2 hour charge on all face-to-face bookings.
There is a minimum 1.5 hour charge on all video remote interpreting (VRI) bookings.
Additional charges will be incremental every 30 minutes thereafter.
Workplace Health and Safety (WHS)
The welfare of an interpreter is in accordance with the national WHS standards whereby many settings of 2 hours or more, 2 interpreters must be employed to work in tandem to reduce physical and mental fatigue. The required number of interpreters is determined on a case-by-case basis, considering the duration of the appointment, speed and content of the appointment, number of scheduled breaks, and the number of participants in the appointment.
Remote Travel
Where an interpreter is over 100 kms from the appointment location, booking charges will be based upon the return travel time plus the minimum duration of the appointment at the hourly rates above.
The distance of an appointment is predetermined using Google Maps to calculate the distance and time taken to travel to and from the assignment. This will be advised at the time of the booking.
Additional Expenses
Some bookings may require additional expenses such as car parking, flights and accommodation. These costs will be negotiated in advance of the booking being confirmed.
Cancellation
Appointments cancelled within 24 hours of the start time will incur the full cost of the booking. Appointments cancelled within 24-48 hours of the start time will incur 50% of the booking.
Failure to attend
If the client and/or professional do not arrive within 30 minutes of the scheduled start time, without any notification to My Gain, then the appointment is deemed cancelled and full cost of the booking will be incurred.
Unable to service
No fee is payable by the Organisation for booking requests cancelled and agreed supports have not been provided by My Gain.
Our Responsibilities
Provide professional services as specified in the booking request and confirmation
Will communicate any change to the confirmed booking as soon as possible
Abide by the Australian Sign Language Interpreters Association (ASLIA) Code of Ethics
Treat you with courtesy and respect
Protect your privacy and personal information
Listen to your feedback and resolve problems quickly
Your Responsibilities
Will communicate the full details of the booking, including any special requirements to ensure our interpreters can deliver the services required
Contact My Gain if you cannot attend or will be late (refer Cancellation)
Tell us if your NDIS plan changes, is suspended or you stop using the NDIS
Talk to My Gain if you have any concerns about the service being provided
Treat our staff with courtesy and respect
Pay for services provided according to the Rates above